Last Updated: August 6, 2025

At Toyspp (“we,” “us,” or “our”), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [www.toyspp.com] (the “Site”) or make a purchase from us.

By using the Site, you agree to the terms of this policy.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”), including:

  • Identifiers: Name, email address, shipping/billing address, phone number.
  • Commercial Information: Order history, products viewed, wishlist items, cart contents.
  • Payment Information: Credit/debit card details (processed securely by our PCI-DSS compliant payment gateway, e.g., Stripe, PayPal – we do not store full card numbers on our servers), billing address.
  • Device & Technical Data: IP address, browser type, operating system, device identifiers, pages visited, referring URLs, browsing behavior (via cookies and similar technologies).
  • Account Information: Username, password (hashed), preferences, communications preferences.
  • User-Generated Content: Product reviews, community forum posts (if applicable).
  • Optional: Date of birth (for age verification or special offers), profile picture.

2. How We Use Your Information

We use your Personal Information for legitimate business purposes, including:

  • Fulfilling Orders: Processing payments, shipping products, sending order confirmations and tracking information.
  • Customer Service: Responding to inquiries, requests, and complaints; providing support.
  • Site Operation & Improvement: Maintaining and optimizing the Site; analyzing usage trends; personalizing your experience (e.g., product recommendations).
  • Marketing & Communications (with Consent): Sending promotional emails about new products, special offers, or events (you can unsubscribe anytime).
  • Security & Fraud Prevention: Protecting our Site, business, and users; detecting and preventing fraud or illegal activity.
  • Legal Compliance: Meeting legal and regulatory obligations.
  • Community Features: Enabling user reviews, forum participation (if applicable).

3. How We Share Your Information

We do not sell your Personal Information to third parties. We may share it in limited circumstances:

  • Service Providers: Trusted partners who perform functions on our behalf (e.g., payment processing, shipping carriers like FedEx/DHL, email marketing platforms like Klaviyo/Mailchimp, IT support, fraud detection). They access only the data needed for their tasks and must protect it.
  • Legal Obligations: If required by law, subpoena, court order, or to protect our rights, property, or safety (ours or others’).
  • Business Transfers: In connection with a merger, acquisition, financing, or sale of assets (your data remains subject to this policy).
  • Aggregated/Anonymized Data: We may share non-identifiable data for analytics, reporting, or marketing purposes.

4. Cookies & Tracking Technologies

  • We use Cookies, Web Beacons, and similar technologies to:
    • Ensure site functionality (e.g., login, cart).
    • Understand user preferences and behavior.
    • Deliver targeted advertising (through third-party partners like Google Ads, Facebook Pixel).
    • Analyze site traffic and performance.
  • You can manage cookie preferences through your browser settings. Disabling cookies may limit site functionality.
  • We respect “Do Not Track” signals, but note that industry standards are still evolving.

5. Data Retention

  • We retain your Personal Information only as long as necessary for the purposes outlined in this policy, or as required by law (e.g., tax records).
  • Criteria for retention include: active account status, ongoing customer service needs, legal obligations, fraud prevention.

6. Your Rights & Choices

Depending on your location (e.g., GDPR, CCPA), you may have rights to:

  • Access: Request a copy of your Personal Information we hold.
  • Correct/Update: Request correction of inaccurate data.
  • Delete: Request deletion of your data (subject to legal exceptions).
  • Opt-Out:
    • Of marketing emails (use the “unsubscribe” link).
    • Of sale/sharing of personal data (we do not sell, but CCPA requires this option).
    • Of targeted advertising (via cookie settings or industry opt-out tools like DAA or NAI).
  • Portability: Request transfer of your data in a structured format.
  • Restrict Processing: Request limitations on how we use your data.
  • Withdraw Consent: If processing is based on consent.

To exercise these rights, please contact us at: [Service@toyspp.com] .We will respond within the timeframes required by applicable law and verify your identity for security.

7. International Data Transfers

  • Toyspp is operated from [Specify Country, e.g., Singapore/Hong Kong/China].
  • If we transfer your data outside your home country (e.g., to service providers), we will implement appropriate safeguards (e.g., Standard Contractual Clauses – SCCs) to ensure protection.

8. Children’s Privacy

  • Our Site and products are not intended for children under 13 (or 16 under GDPR). We do not knowingly collect Personal Information from children. If you believe a child has provided us with data, please contact us immediately.

9. Security

  • We implement reasonable technical and organizational measures (e.g., SSL encryption, secure servers, access controls) to protect your data against unauthorized access, disclosure, alteration, or destruction.
  • No method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

10. Links to Third-Party Sites

  • Our Site may contain links to other websites (e.g., POPMART official site, social media). This Privacy Policy does not apply to those sites. Review their privacy policies before providing information.

11. Changes to This Policy

  • We may update this policy periodically. The “Last Updated” date at the top will reflect changes.
  • Significant changes will be notified via email or prominent notice on the Site. Continued use after changes constitutes acceptance.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data:

Email: [Service@toyspp.com]